DISCLAIMER

All information contained within this website is gathered from sources we believe to be reliable. We cannot however guarantee its accuracy and interested parties should make and rely on their own enquiries.

PRIVACY POLICY

Keystone Real Estate is committed to providing you with the best possible customer service experience. Keystone Real Estate is bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information

At Keystone Real Estate, we collect, hold, use, and disclose to third parties, personal information for a number of reasons:

• To carry out appointments as sales agents for clients selling their properties;
• To carry out appointments as property managers for rental property owners, which includes processing tenancy applications and managing tenancy relationships and the tenanted property;
• To promote and market our services and the products and services of third parties (we will only use your personal information for this purpose and will not disclose it to third parties);
• To provide information on and promote properties for sale and for rent to the market;
• To reply to enquiries and information requests made by individuals;
• For internal business processes such as market research and billing; and
• Where required by law.

We collect personal information about individuals:

• From the individuals themselves through application forms, registration books at open inspections, appointment forms, agreements, correspondence including emails, our web site, and through verbal communications;
• From third parties (including from other agents, from operators of tenancy reference databases and other publicly available databases and from referees)? In the course of verifying and evaluating tenancy applications and managing tenancy arrangements, and in carrying out agency services for a client, including through property searches.

SHARING OF YOUR PERSONAL INFORMATION

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Keystone Real Estate takes reasonable steps to ensure that these organizations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

USE OF YOUR PERSONAL INFORMATION

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

PROTECTING YOUR ONLINE PRIVACY

Our website uses Google Analytics to help analyze how users use our site. The tool uses cookies which are text files placed on your computer, to collect standard information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors of the website and to compile statistical reports on website activity for Keystonerealestate.com.au.
We will never use the analytics tool to track or to collect any Personally Identifiable Information of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

CHANGES TO THIS PRIVACY POLICY

Keystone Real Estate reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

ACCESSING YOUR PERSONAL INFORMATION

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Keystone Real Estate reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

CONTACTING US

Keystone Real Estate welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us during business hours Monday to Friday via the details on our contact page.

1. Introduction

Welcome to Keystone Realestate. At Keystone , we value your privacy and are committed to protecting your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information. By using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1. Information You Provide: When you visit our website, you may provide us with personal information such as your name, email address, phone number, and any other information you choose to share when filling out forms or contacting us.

2.2. Automatically Collected Information: We may collect certain information automatically, including but not limited to your IP address, browser type, device information, and browsing history on our website. We may use cookies and similar technologies to collect this data.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

3.1. Providing and improving our services.

3.2. Communicating with you and responding to your inquiries.

3.3. Personalizing your experience on our website.

3.4. Sending you updates, newsletters, and marketing communications (you can opt out at any time).

3.5. Complying with legal obligations.

4. Sharing Your Information

We may share your personal information with:

4.1. Service Providers: We may share your information with third-party service providers who help us operate our website and provide services to you.

4.2. Legal Requirements: We may disclose your information in response to a legal request, such as a court order or government inquiry.

4.3. Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Your Choices

You have the following rights regarding your personal information:

5.1. Access: You may request access to the personal information we hold about you.

5.2. Correction: You may request corrections to your personal information if it is inaccurate or incomplete.

5.3. Deletion: You may request the deletion of your personal information.

5.4. Opt-Out: You may opt out of receiving marketing communications from us.

6. Security

We take reasonable measures to protect your personal information, but no data transmission or storage system is entirely secure. We cannot guarantee the security of your information.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at reception@keystonerealestate.com.au.